Frequently Asked Questions
Everything you need to know about shopping with RODEO-JAPAN
Do you offer international shipping?
Yes, we ship worldwide via EMS and DHL. Shipping costs and delivery times vary depending on your location, but most international orders arrive within 5-10 business days.
Are the products authentic Japanese brands?
Absolutely. Every item in our shop is 100% authentic, sourced directly from premium Japanese manufacturers like Toyo Enterprises, Samurai Jeans, and Studio D'Artisan.
How do I ensure I choose the correct size?
Japanese sizing often runs smaller than Western sizing. We provide detailed measurements for every garment in centimeters and inches on the product page to help you find the perfect fit.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are in their original condition with all tags attached. Please note that customers are responsible for return shipping costs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Will I have to pay customs duties or taxes?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and are determined by your local customs office.